Clear terms.
Better working relationships.

These Terms of Service are intended to govern access to and use of Neebix websites, applications, APIs and related services identified in an order form, online checkout or other written agreement (the “Services”). The final published version must identify the Neebix entity entering into the agreement.

By accepting an order, creating a workspace or using the Services on behalf of an organisation, the person accepting these terms represents that they have authority to bind that organisation. The organisation is referred to as the “Customer”.

If a signed order form, data processing addendum or other negotiated document expressly conflicts with these Terms, the more specific signed document should control for that conflict.

• Define the contracting Neebix entity.
• List the documents that form the agreement.
• Confirm the order of precedence before publication.

Customers are responsible for maintaining accurate account information, protecting credentials and ensuring that only authorised users access a workspace. Accounts may not be shared in a way that defeats user-level permissions or security controls.

Workspace administrators may configure features, invite and remove authorised users, assign roles, set retention choices and determine the scope of information available to different people. Customers should appoint administrators who understand the organisation’s legal and operational responsibilities.

Customers are responsible for the acts and omissions of their authorised users when those users access the Services through the Customer’s workspace.

Customers and authorised users may use the Services only for lawful business purposes and in accordance with the agreement, product documentation and any published acceptable-use rules.

Customers must not use the Services to violate law, infringe rights, harass or discriminate, conduct covert monitoring where notice is required, introduce malicious code, attempt unauthorised access, interfere with service integrity or perform security testing without written permission.

Because workplace data can be sensitive, Customers are responsible for determining whether a feature is appropriate for their workforce, providing clear notice, completing any required consultation and obtaining any consent or other lawful basis that applies.

• No unlawful or deceptive monitoring.
• No credential abuse, malicious code or unauthorised testing.
• No use that violates employment, privacy or data-protection obligations.

As between the parties, the Customer retains its rights in data, files, configurations, communications and other content submitted to or collected through the Services at the Customer’s direction (“Customer Content”).

The Customer grants Neebix a limited, non-exclusive right to host, copy, process, transmit and display Customer Content only as reasonably necessary to provide, secure, maintain and support the Services, comply with documented instructions and meet legal obligations.

The Customer is responsible for having the rights and lawful authority required to provide Customer Content and instruct Neebix to process it. Neebix should not use Customer Content for advertising or sell it as an independent data product unless a separately approved agreement says otherwise.

The Neebix Privacy Notice describes how Neebix handles personal information for its own purposes. Where Neebix processes personal data on behalf of a Customer, the applicable data processing addendum should form part of the agreement.

Customers choose which product features to enable, which users and devices are in scope, which roles may view information and how long information is retained. Customers are responsible for configuring those choices lawfully and communicating them in clear workplace notices.

Neebix should maintain administrative, technical and organisational safeguards appropriate to the nature of the Services. Customers remain responsible for their own devices, networks, identity systems, user permissions and secure use of integrations.

Customers may choose to connect the Services with third-party products. By enabling an integration, the Customer instructs Neebix to exchange the information required for that integration to function.

Third-party services are governed by their own terms, privacy practices and security controls. Neebix is not responsible for changes made by a third-party provider or for data handling that occurs after information leaves Neebix under the Customer’s instruction.

Customers should review requested permissions, remove connections that are no longer needed and maintain appropriate credentials for connected systems.

Each party may receive non-public information that is identified as confidential or that should reasonably be understood to be confidential. The receiving party should use that information only to perform or receive the Services and should protect it using reasonable care.

Confidential information may be shared with personnel, advisers and service providers who need it for the agreement and are subject to appropriate confidentiality duties. Standard exclusions should apply to information that is public through no breach, independently developed, already lawfully known or received lawfully from another source.

A party may disclose confidential information when required by law, where legally permitted after giving reasonable notice and assistance to the other party.

Fees, currency, billing frequency, usage quantities, subscription term and renewal mechanics should be stated in the applicable order form or checkout flow. Except where the agreement says otherwise, fees should be due according to the invoice terms and should not be refundable merely because the Customer did not use all available features.

The Customer is responsible for applicable sales, use, value-added or similar transaction taxes, excluding taxes based on Neebix’s net income. Any right to change fees at renewal should be explained with an appropriate notice period.

This design intentionally does not invent payment timing, renewal periods, discounts, late fees or refund rights. Those items require an approved commercial policy before publication.

Neebix and its licensors retain all rights in the Services, software, documentation, designs and underlying technology. No rights are granted except the limited right to use the Services during the applicable subscription term.

If a Customer provides suggestions or feedback, Neebix may use that feedback to improve its products without restriction or payment, provided that the feedback does not include Customer Content or confidential information that Neebix is not otherwise permitted to use.

Neither party may use the other party’s name, logo or marks in public marketing without permission, except for accurate factual references that law permits. Any customer-logo programme should be addressed separately.

Neebix may update the Services to improve functionality, security or usability. Material reductions to core paid functionality should be handled in accordance with the final commercial agreement and any applicable notice obligations.

Preview, beta, early-access or experimental features may be incomplete, change without notice and be discontinued. They should be identified clearly and may be subject to additional terms or reduced support commitments.

Planned maintenance, support channels and any service-level commitments should be documented separately rather than implied by this design.

Neebix may need to suspend access to prevent material security harm, respond to unlawful use, comply with law or address overdue undisputed fees. Where practical and lawful, the Customer should receive notice and a reasonable opportunity to resolve the issue.

Either party may terminate for an uncured material breach after the notice and cure period stated in the final agreement. Subscription cancellation and non-renewal rights should also be stated in the applicable order.

After termination, the Customer’s access ends. The final policy should specify any data-export window, retention period and deletion process, subject to legal obligations and backup-management practices.

The final agreement should state any express service warranties and the process for addressing a verified breach. Except for those express warranties and to the extent permitted by law, the Services would ordinarily be provided without implied warranties that cannot reasonably be guaranteed.

Neebix provides information and workflow tools. It does not make employment decisions for the Customer and should not be described as legal, human-resources, compliance, security or professional advice. Customers remain responsible for decisions they make using product information.

No design copy should promise uninterrupted operation, perfect detection, guaranteed productivity gains or complete prevention of loss or misconduct.

The final terms should include appropriate exclusions of indirect or consequential losses, an agreed liability cap and any exceptions that should not be capped or excluded. The amount and structure of a cap must be approved against Neebix’s commercial model, insurance and applicable law.

Any indemnity should identify the claims it covers, the conditions for defence and settlement, and each party’s cooperation obligations. Neebix should not publish generic indemnity language without legal and insurance review.

Nothing in the agreement should exclude liability that applicable law does not allow a party to exclude.

Before publication, Neebix should insert the governing law, venue or dispute-resolution process that applies to the contracting entity and customer segment. Consumer, employment and mandatory local rights may require different treatment.

Neebix may update these Terms for legal, security or product reasons. Material changes should be communicated before they take effect, and the page should retain a clear version history. Changes should not retroactively alter a signed order unless the agreement permits it.

Formal notices, legal questions and requests for approved contract documents should be directed to the contact details published by the contracting Neebix entity.

• Contracting entity: [insert approved legal name]
• Governing law and forum: [insert approved clause]
• Legal notice email and address: [insert approved contact]